MATTER OF LOVE

encouraging you to share your love


Shipping & Returns


Shipping Information

I ship out all non custom orders within 2-4 business days. Custom orders may take up to 7 business days.

SHIPPING TIME

DOMESTIC SHIPPING
- First Class :2-6 business days$4.95
- Priority Mail : 2-3 business days $8.95
- Express : 1-2 business days $14.95

International
- International Priority : 6-10 Business days
- Note, all custom fees and import duties are not included in the purchase price. Buyer is ultimately responsible for all customs fees and import duties and taxes.

SHIPPING UPGRADES
- Should you need to ship faster, you can find shipping upgrades options in the drop bar menu when you check out or add this listing below to upgrade your shipping:


WRONG ADDRESS & DELIVERABLE PACKAGES
- Please double-check your shipping address before you place your order.
- If your item was shipped to the wrong address, it would be returned to us and we can ship the item out again for you upon receiving the item back in the mail.
- We will need to charge the Standard shipping rates to post the order again.

~LOST ITEM
- All of my domestic packages includes tracking numbers. If somehow the item is "lost" and the tracking number says "delivered", we cannot replace the item unfortunately, given the item was sent to the correct address listed in the order.

 All jewelry will come boxed with a product card and informational card explaining the meaning behind your piece.

All jewelry will come boxed with a product card and informational card explaining the meaning behind your piece.



Easy Returns & Exchanges

Provided that you contact me within 15 days of receiving the item, we would be able to provide refunds for unworn jewelry pieces. Personalized pieces unfortunately cannot be refunded, unless we have made a mistake with your order. Buyer is responsible for the return shipment and there will be a 15% restocking fee (note, the original shipping fee will not be refunded).

EXCHANGES: INCORRECT LENGTH
- If you didn’t order the correct length and wish to change to a different length, please message me for more details to see how we can help. We do charge a small fee for re-adjusting the lengths.
- Shipping is also charged separately in order to ship the necklace back to you.

EXCHANGES: FOR A DIFFERENT ITEM
- We accept unworn/unpersonalized exchanges on orders within 14 days of when your package was delivered.
- Shipping is also charged separately in order to ship the necklace back to you.